ACS, a leading German manufacturer of precision testing equipment, today announced
ACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced t
ACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced tACS, a leading German manufacturer of precision testing equipment, today announced t
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Product quality assurance
Finished Product Full/Spot Inspection:
Each batch of products undergoes a comprehensive inspection before shipment according to international/national/industry standards (such as ASTM, EN, GB, or customer-specified standards) and more stringent internal control standards.
Timely Feedback:
If you discover any quality issues, please notify us immediately (preferably within 5 days of receipt) and provide clear photos/videos, a description of the problem, and the batch number.
Investigation and Confirmation:
We will respond and investigate promptly. If the quality issue is confirmed to be our fault (not due to shipping, improper use, or customer modification), we will provide the following solutions:
Free Restocking: We will resend the defective product.
Technical Support: We will provide necessary repair instructions or replacement parts.
Warranty period
Products are warranted for 12 months from the date the customer signs for receipt (unless otherwise specified):
1.During the warranty period, the buyer must notify ISTINST in writing within 10 days of discovering any defects. Upon receipt of such notice, ISTINST will, at its option, return the defective product or part for repair, replace the product, or exchange the defective part.
2.After the warranty period, ISTINST is responsible for repairing the product or part.
3.This warranty does not cover: Consumable parts
return policy
1. Standard Products
ISTINST direct customers and channel customers with valid purchase agreements may cancel their product orders for any reason before delivery. If ISTINST receives notice of cancellation before shipment, no fees will be charged. If a cancellation notice is received during shipment or after shipment but before delivery to the customer, a return/restocking fee of 20% of the net purchase price will be charged, subject to confirmation based on shipping and customs interceptions.
2. Custom Products
Unless otherwise specified in an existing contract, orders for custom products (i.e., products designed, manufactured, or configured to meet specific customer requirements) may not be canceled without ISTINST’s approval.
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